Delivery and return policy

Delivery times: We aim to process and ship your order within 1-2 working days after the order has been confirmed. Delivery times vary depending on your location and selected shipping method:

  • Domestic standard shipping: 3-5 business days
  • Domestic express shipping: 1-2 working days
  • International shipping: 7-14 business days

Costs: Shipping costs are based on destination and shipping method and will be calculated and displayed at checkout before completing your order. Free shipping is offered on orders over [specify amount] within [your country].

Shipping methods: We use reliable shipping services such as [specify shipping services, e.g., PostNord, DHL, UPS] to ensure your products are delivered safely and on time. You will receive a tracking link via email once your order has shipped.

Restrictions: Currently we only deliver to addresses within [your country and any specific countries]. We cannot deliver to PO Boxes or military addresses (APO/FPO).

Returns and exchanges

Return Policy: If you are not satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund or exchange. The product must be in original condition, unused and in the original packaging.

Return process:

  1. Contact our customer service at [your email address] to initiate a return.
  2. Complete the return form you receive from customer service and include it with the product.
  3. Send the product to the address specified in the return form. You are responsible for the return shipping costs unless the product is defective or incorrect.

Refunds: Once we have received and inspected the returned product, we will process your refund within 7 business days. The refund will be made to the original payment method. Please note that it may take a few days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges: To exchange a product, follow the same return process as above and place a new order for the desired product. We treat exchanges as separate orders and will refund you for the returned product once we receive it.

Defective or incorrect products: If you have received a defective or incorrect product, please contact our customer service immediately at [your email address] with your order number and a description of the problem. We will provide instructions on how to return the product and send a replacement at no additional cost.